Terms of Service and Privacy Policy

TERMS

Salty Chicas provides surf retreats, merchandise sales, and related services in Fuerteventura. These Terms of Service and Privacy Policy govern the contractual relationship between Salty Chicas and the customer when booking a retreat at www.saltychicas.com, purchasing products, participating in an activity, or using our website. As these Terms constitute an agreement between the customer and Salty Chicas, it is important that you carefully read them before booking or purchasing. Please note that for certain services not directly carried out by Salty Chicas, different terms may apply.

BOOKING

By confirming a booking or purchasing through our site, the customer confirms and accepts these Terms of Service and Privacy Policy.

Once a booking has been submitted, Salty Chicas will send you a booking confirmation.

If you make a booking on behalf of others, you confirm that you have the authority to accept these Terms on their behalf and that you are the designated contact person responsible for payments, changes, cancellations, and communications.

PAYMENT

A payment of either the total amount or 50% deposit is required at the time of booking to confirm your reservation. The remaining balance must be paid at least two months before the trip. A payment reminder will be sent one week prior to the due date.

Bank details are provided via email after submitting the booking request form on our website.

The booking is only valid once the payment has been received and a confirmation email issued. Failure to comply with the payment terms may result in cancellation and loss of the reservation.

If the package is booked less than two months before arrival, full payment is required immediately. Until payment is received, the booking is considered provisional and may be cancelled.

Salty Chicas reserves the right to cancel any booking and retain the deposit if full payment is not received within two months before arrival.

A delay of up to 1 week in bank transfer processing is considered normal. For that reason, transfers must be initiated one week before the due date.

All payments must be made in EUR (€) unless otherwise agreed in writing.

CANCELLATIONS (RETREATS ONLY)

Cancellations are valid upon receipt.

  • 100% refund if cancelled more than two months before the retreat.

  • 50% refund (deposit is non-refundable) if cancelled one month prior.

  • No refund for cancellations made less than one month before the retreat.

No refunds are issued for early departure from the retreat, regardless of the day of exit. No refunds are issued for missed activities or flight cancellations on the arrival day.

Refunds will be processed within two weeks of cancellation.

CONDITIONS

  • A valid passport and, if applicable, visa are the customer's responsibility.

  • Each customer must hold travel insurance covering medical care and accidents, including those that may occur during activities provided by Salty Chicas and its affiliates.

  • Customers must arrange their own transport to the retreat unless stated otherwise.

  • Upon receiving the booking confirmation, customers must check that all information is correct, including names matching passports.

  • Customers must inform Salty Chicas immediately of any changes in personal details or contact information.

  • Customers are expected to behave respectfully and not compromise the experience of others. Salty Chicas reserves the right to remove any participant causing disturbance, without refund.

  • Personal information on the registration form is mandatory.

  • Minimum age is 18. Minors may only attend if accompanied by a responsible adult with written parental consent.

  • Salty Chicas reserves the right to make minor modifications to services due to uncontrollable circumstances, as long as essential services remain unchanged.

  • Booking changes are subject to availability and may incur surcharges.

  • Customers must be able to swim and be in good physical condition. Inform us of any relevant medical conditions, allergies, or disabilities.

  • The airport shuttle bus is included only on arrival and departure days. Private driver service must be booked and paid in advance.

  • Customers are responsible for all equipment used. Lost or damaged items must be paid for and will become the customer’s property.

  • Participation in all activities is at the customer’s own risk.

  • Salty Chicas does not offer medical advice. Customers are responsible for understanding their own limitations and risks.

  • No refunds will be issued due to unfavorable wind, wave, or weather conditions. Instructors reserve the right to cancel or reschedule activities for safety.

RESPONSIBILITIES

Salty Chicas is not liable for:

  • Customer errors or miscommunications.

  • Failures due to third parties or unforeseeable conditions.

  • Events outside of our control, such as natural disasters.

  • Incidents occurring outside of scheduled retreat hours.

Customers must follow staff instructions and retreat regulations. Misconduct may result in exclusion without refund.

If the retreat is cancelled by Salty Chicas due to unforeseen circumstances, a full refund will be issued. However, we are not responsible for related costs such as travel, accommodation, or insurance.

INSURANCE

All participants must carry:

  • A valid medical card and insurance, or

  • Travel insurance that covers sports activities

ONLINE STORE TERMS

You must be at least the age of majority in your country to use this site or make a purchase. You may not use our products for any illegal or unauthorized purpose.

PRODUCTS & PRICING

All products are subject to availability. We reserve the right to change prices or discontinue products at any time without notice. We strive to display accurate product information but cannot guarantee that product colors or descriptions are always error-free.

SHIPPING & DELIVERY

Shipping to EU and EU+ countries is €10. Shipping to the UK is €15. Shipping to the rest of the world is €20. Shipping costs and delivery times are calculated at checkout.

We are not responsible for shipping delays caused by couriers, customs, or unforeseen events. International orders may be subject to duties or taxes upon arrival — these are the buyer’s responsibility.

PAYMENTS

We accept secure payments through major providers: Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are encrypted and securely processed by our payment partners.

Prices are in EUR (€). Currency conversion fees may apply for international customers. Orders are confirmed upon successful payment. You will receive a confirmation email after checkout.

RETURNS & REFUNDS

We want you to love your purchase! If you're not satisfied, you can return items within 14 days of delivery. Items must be unused, in original condition and packaging.

To initiate a return, contact us at hello@saltychicas.com with your order number. Return shipping costs are the responsibility of the buyer. Refunds will be processed once we receive and inspect the returned item.

Please refer to our full Return Policy on our website for complete information.

COUNTRY OF JURISDICTION: SPAIN

This agreement is governed by Spanish law. Disputes will be resolved in public courts in Spain. Before legal action, the parties agree to attempt mediation or alternative dispute resolution.

WAIVER AND LIABILITY RELEASE

By booking or purchasing, you:

  • WAIVE, RELEASE, AND DISCHARGE Salty Chicas and its staff from any liability related to injury, death, or property damage incurred during participation in surfing, skateboarding, or any other retreat activity.

  • INDEMNIFY AND HOLD HARMLESS Salty Chicas from any claims arising from participation or product use.

You acknowledge that surfing, skateboarding, and other retreat activities involve inherent risks, including the risk of falls, collisions, environmental hazards, and equipment failure. You declare that you are in suitable health and physical condition to participate, and you assume full responsibility for your involvement.

PRIVACY POLICY

Salty Chicas processes personal data in compliance with Regulation (EU) 2016/679 and Organic Law 3/2018.

PERSONAL DATA PROTECTION

The data controller is Salty Chicas. Email: hello@saltychicas.com.

Your data will be used to:

  • Manage service provision and order fulfillment

  • Communicate regarding orders and accounts

  • Send marketing communications (with consent)

  • Analyze and improve the website

  • Prevent fraud and secure transactions

Data is stored securely and retained for as long as necessary to fulfill legal and commercial purposes.

You have the right to access, rectify, delete, limit, oppose, or transfer your data. Requests should be sent to hello@saltychicas.com with identification.

Children under 16 must not provide personal data without parental consent. We do not knowingly process such data.

Data may be disclosed to third parties only when required by law or necessary for service execution, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping carriers

  • Analytics providers (e.g., Google Analytics)

  • Email tools (e.g., Mailchimp, Klaviyo)

COOKIES

This site uses cookies to enhance user experience and analyze site traffic. You can disable cookies via browser settings, but some functions may be affected.

FORCE MAJEURE

Either party may cancel the booking due to force majeure events such as war, natural disaster, epidemic, or government restrictions.

A cancellation is valid if supported by official government statements. Travel disruptions like airline cancellations do not qualify unless Salty Chicas must suspend operations.

Refunds apply only if Salty Chicas cancels under force majeure. No damages or further compensation will be owed.

MEDIA USE CONSENT

Images or videos taken during your stay may be used for promotional purposes (website, brochures, social media). You can opt out by notifying us in writing at the time of booking.

INTELLECTUAL PROPERTY

All website content (texts, images, design) is owned by Salty Chicas. Users may not reproduce or exploit this content without express permission.

EXCLUSION OF WARRANTIES AND LIABILITY

The website is provided "as is." Salty Chicas does not guarantee full accuracy, reliability, or uninterrupted service. We are not responsible for:

  • Inaccuracies or outdated content

  • Virus or malware issues

  • Misuse of content by third parties

PROCEDURE IN CASE OF ILLEGAL CONTENT

If you believe any website content violates the law, please notify us via email with supporting information.